Sales Support

Working with the internal and external sales team to provide full administrative support to a designated Area Sales Manager and excellent customer service to external customers.  

A varying range of administrative duties are required.  

• Customers 
• Area Sales Managers
• Internal Departments – (Such as but limited to) Orders, Samples, Warehouse 
• Management & Senior Management Team  

• To answer the telephone and assist with general enquiries   
• Process architect/contractor sample requests, including web requests as required by your designated Area Sales Manager 
• Order in samples from suppliers as required, monitoring the order’s progress and liaising with Samples department and Area Sales Manager regarding its receipt  
• Cleanse sample report for Area Sales Manager to monitor our initial enquiry opportunities 
• Produce pricing quotations, including initial quotations and cloned quotes to non-corporate and corporate customers as required
• Raise Stock loaders through Filemaker system for new product not in SAP to enable a quotation
• Request PTV/SRV/NCS tests on various products through Filemaker system, then forward the relevant results/certificates as required by your designated Area Sales Manager   
• Process factory registrations and reservations as requested by your designated Area Sales Manager
• Provide product specific data sheets as requested 
• Provide Cleaning and Maintenance Schedules as required 
• Continuously updating and maintaining an accurate CRM database in SAP of project opportunities and business partner details
• Use of Microsoft Teams to store project specific sales data to support project enquiries in SAP
• Along with designated Area Sales Manager and Project Tracking team ensure accurate use of Outlook, Teams & SAP to ensure all client appointments are logged & follow up calls/emails planned 
• Compose letters/e-mails as requested by Area Sales Manager   
• Carry out further tasks as may from time to time be delegated to you by your manager and Sales Executive 

• Outstanding communication and interpersonal skills, both written and verbal, to motivate and encourage staff, to deal effectively with internal and external contacts ranging from executive to administrative levels, and to produce effective summaries and re-ports as required  
• Highly motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail
• Evidence of strong analytical skills and strategic thinking
• High degree of personal integrity and professional accountability
• Previous use of SAP would be an advantage but not essential  

• Excellent verbal and written English 
• Knowledge of other languages are an advantage 

Tyseley, Birmingham, UK  

Solus Ceramics Ltd is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.