Sales Support Leader

The Sales Support Leader is responsible for driving the effective performance of the Sales Support and Samples Administration team by ensuring all processes and procedures are followed accurately and consistently. This role builds a positive, collaborative team culture while identifying opportunities for continuous improvement and developing team capability. The Sales Support Leader manages day-to-day operational issues, resolves challenges promptly, and ensures the team delivers a high-quality service to internal and external partners

• Customers
• Area Sales Managers & Business Development Co-ordinators
• Internal Departments – (such as, but not limited to) Sales Support, Showrooms, Orders, Samples & People
• Management & Senior Management

• Report to the Operations Manager and oversee the day-to-day operations of the Sales Support Team.
• Deliver department specific induction training for new team members, supported by the Sales Support Supervisor.
• Plan daily departmental coverage with the Sales Support Supervisor, ensuring accurate recording of lateness and unplanned absence in the Bright HR system, including holidays, medical appointments, sickness and lateness.
• Provide Sales Support coverage for designated ASMs when required, particularly during periods of unexpected high absence.
• Encourage, guide and support all members of the Sales Support Team to maintain high performance and engagement.
• Manage daily departmental issues, ensuring timely and effective resolution.
• Identify training needs within the team and communicate these to the Operations Manager.
• Handle escalated internal and external issues (including complaints) raised by the Sales Support Supervisor, Sales Support Team or ASMs.
• Oversee the creation of Cut Codes and Bills of Materials in SAP when the Sales Support Supervisor is unavailable.
• Support the Operations Manager in reviewing and improving departmental procedures and processes.
• Respond proactively to the evolving demands of the sales environment, adapting quickly to challenges and opportunities.
• Implement new procedures relating to Sales functions, collaborating with other line managers where departmental crossover occurs.
• Investigate customer complaints and escalate findings to relevant Line Managers or Directors.
• Communicate company announcements and process changes effectively to the Sales Support Team.
• Work with the Sales Support Supervisor, senior team members, line managers and senior management to maximise staff performance.
• Work with the People Dept on recruitment, interviews, disciplinary processes, welfare meetings, inductions, probation reviews, PDRs and dismissals.
• Conduct annual PDRs and mid-year follow-up reviews with Sales Support team members, escalating any concerns to the Operations Manager
• Ensure all staff within Sales Support and Samples Administration are performing effectively, remain motivated and uphold the company’s Core Values.

• Proven management and leadership experience.
• Exceptional communication and interpersonal skills, both written and verbal, with the ability to motivate and support staff, engage effectively with colleagues at all levels, and produce clear, concise reports and summaries.
• Highly motivated self-starter with a positive, professional attitude, strong work ethic and excellent attention to detail.
• Demonstrated analytical capability and strategic thinking skills.
• Strong commitment to confidentiality, personal integrity and professional accountability.

• Excellent verbal and written English
• Knowledge of other languages are an advantage

Birmingham, UK

Solus Ceramics Ltd is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.