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Quality Policy

Jun 30,2017

Solus’ aim is to exceed the expectations of its customers by offering exceptional service and the widest possible choice of tiling products.

In order to maintain its extensive portfolio, the company actively seeks out new and innovative manufacturers from around the globe as well as nurturing long-standing relationships with industry leading manufacturers.

Building customer trust and relationships is one of Solus’ core values. It is committed to supporting clients at all stages of a project from inception through to realisation thanks to the ability of its highly knowledgeable team to advise on both technical and aesthetic aspects. On occasions when unique tiling concepts are required, the tile supplier can coordinate the production of bespoke elements that harmonise perfectly with its client’s brand identity.

In order to maintain a consistent quality of service, Solus has implemented a Quality Management System in accordance with the principles of the ISO 9001:2015 standard. It has pledged to comply with the requirements of the standard and regularly reviews its Quality Management System in order to continually improve its effectiveness. Solus will use its Quality Management System as the framework for establishing clear objectives against which to measure and continually improve performance. The company’s quality objectives and policy will be reviewed on a regular basis to ensure they continue to be relevant and challenging to the organisation, encouraging continued growth and improvement.

Solus looks to involve all staff in the development and improvement of business processes. Accordingly, the participation of all staff members is encouraged, not only to ensure that quality objectives are met but also to continually improve its methods and practices. Furthermore, continuous individual development is actively promoted and evaluated at regular intervals.

By adopting an ethos of continual improvement and excellence in service, Solus aims to consistently meet the requirements of its customers and its quality objectives, to become recognised as the national leader within the tiling industry.

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